Privacy Policy

Last Updated: 30 May 2026

Welcome to ThePotholeTruth.com (the "Website"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Website includes:

Personal Data: Personally identifiable information, such as your name, email address, and phone number, that you voluntarily give to us when you choose to participate in various activities related to the Website, such as contacting us, subscribing to newsletters, or reporting a pothole.
Derivative Data: Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.
Location Data: We may request access or tracking to location-based information from your mobile device or browser, either continuously or while you are using our Website, to provide specific location-based services (such as pinning the exact location of a pothole).

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

Operate, maintain, and improve the Website.
Respond to user inquiries, customer service requests, and submissions.
Publish community-driven reports (e.g., public data on pothole locations, without displaying your personal identifying details).
Send you administrative information, updates, and promotional materials.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Legal Basis for Processing (For GDPR Users)

If you are visiting from the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will process your information when:

We have your consent to do so.
Processing is in our legitimate interests (such as optimizing our services and responding to your queries) and not overridden by your rights.
We need to comply with a legal obligation.

4. Disclosure of Your Information

We do not sell, rent, or lease your personal data to third parties. We may share information we have collected about you in certain situations:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as data analysis, email delivery, hosting services, and customer service.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings, but be aware that such action could affect the availability and functionality of the Website.

6. Third-Party Websites

The Website may contain links to third-party websites and applications of interest, including advertisements and external services. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices of any third parties.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access, update, or delete the information we have on you.
The right of rectification (to correct inaccurate data).
The right to object to or restrict our processing of your data.
The right to data portability.
The right to withdraw consent at any time where we relied on your consent to process your information.